The goal of this training program is to provide law enforcement with the understanding of de-escalation, both in definition and practice. This training will define de-escalation, describe common ways it is regularly used by law enforcement, aid in the documentation of officers'de-escalation efforts, and reveal how it impacts the profession and influences public perception.

The program is designed to reinforce, strengthen, and demonstrate what officers are very likely already doing, while revealing some new approaches. In addition to building on techniques and strategies that officers already use, this training program will introduce some new skills and demonstrate how de-escalation is effective for routine calls as well as high-intensity situations.

Informational/Individual Viewing: This viewing mode allows an individual trainee or a small group of trainees to view the training video without formal (classroom) facilitation by an instructor. Features the same scenarios and questions or activities as the “Facilitated Group Course” track. Individual viewers may view sample group discussions, followed by comments from subject matter experts that reiterate and reinforce the teaching points. A "Participant’s Guide" document (PDF) is downloadable.

Instructions: Videos do not receive automatic CPT because an agency is required to facilitate discussion of the video prior to submitting an EDI course roster for credit. Only then is course credit for this video recorded in each officer’s or dispatcher's POST Training Profile. After viewing the video, a “Verification of Viewing” will be generated that you may email to your training manager to let them know you have completed viewing the video and are ready to discuss it.

Support Materials: De-escalation Participant’s Guide

View the Program Guide

Requires: A minimum Internet speed of 0.450 Mbps (450Kbps).