This is your place to get help on general questions, faqs, and other issues.
|Option is not available at the moment. Coming Soon.|
|Option is not available at the moment. Coming Soon.|
Frequently Asked Questions
The following are frequent questions and answers from Portal users. If you have additional questions, Contact Us using the link at the top.
|The primary objective of the POST Learning Portal is to provide access to online training, tools, and resources for California law enforcement.|
The POST Learning Portal is a resource primarily for: active California peace officers, dispatchers, training managers, and training instructors working for presenters in the POST Academy Instructor Certificate Program (AICP).
POST has also established a procedure allowing certain designated non-peace officers (NPOs) to access training courses offered in the Learning Portal. Utilization of this process is voluntary (see Bulletin 2014-04 for requesting NPO access at your agency. )
There are also online courses used to meet requirements for proctor trainers. An agency's representative must nominate a proctor first through the Sign Up area on the first page of the Portal.
Visitors not mentioned above have the option to purchase courses from the "Available for Purchase" category on the first page.
|The POST Learning Portal uses a secure sign in and Secure Socket Layer (SSL) data encryption to ensure information on the site is protected. Additional security steps are taken at the server and database levels. isitors not mentioned above have the option to purchase courses from the "Available for Purchase" category on the first page.|
Youï¿½ll notice after signing in that the majority of the resources on the Portal can be found through the bar of images in the middle, which is organized by categories. The Search feature at the top can be used to help locate specific resources.
Online courses, which you can take for Continuing Professional Training (CPT) credit.
Training videos, which you can view and then request CPT credit for through your agency training manager
Tools, like the Search Warrant Writing Tool
Case Law Today and Legal Update videos
Helpful resources (e.g., PowerPoint presentations, etc.) submitted by users
Helpful resources from POST
Lists of subject matter resources and instructors
Lists of Learning Activities for use by instructors
A list of Best Practice programs submitted by agencies through out the state
We have made efforts to support mobile devices, like the iPhone and iPad, with this version of the Portal and some videos will be accessible. However, the courses and other videos are available only through devices that support the Adobe Flash Playerï¿½a technology Apple does not support.
Additionally, some courses are not designed for the limited screen space of a mobile device.
POST is aware of a growing desire to make use of mobile devices for taking training as well as possible technologies that might make full support of mobile devices possible. We will be exploring this as the industry moves forward.
|The portal itself will function adequately on slow Internet connections. Some of the larger resources and courses using audio and video require a high-speed Internet connection (300Kbps or greater). Read the description details on each.|
|The Learning Portal allows you to indicate topics that interest you. Once you save this, the Learning Portal will inform you, by email, of training and resources uploaded to the Portal matching your areas of interest.|
|Sign in, select My Account, deselect the Surveys and/or Course Announcements checkboxes and click Update.|
|The Portal is checking the information you entered with the information in POSTï¿½s main database. If the information is not identical, it will not allow you to proceed. Check with your training manager or your agency's representative first to see how your name and POST ID are entered into the POST database.|
|Yes. There is a Print and Export button on the My Transcript page. Export creates a PDF file of the transcripts page.|
Email notification is a convenient feature that allows you to send an email to your training coordinator notifying him or her that you have finished watching a training video. This is important because many of the training videos require your agency training coordinator to facilitate discussion and submit a roster before you can receive credit.
|Yes. The individual contributors each own their respective copyrights. However, as part of the agreement to contribute resources to the portal, the information may be distributed freely, subject to any copyright restrictions indicated in the individual file descriptions. Any use of information from the portal should follow accepted practices/procedures for properly crediting sources.|
|The Learning Portal keeps a record of your activity. A status of "Incomplete" means you have not met all the requirements within the course. Once you meet the requirements, the status of the course will change to "Passed." The date near the status indicates when you completed the course, or if the course has not yet been completed, when you last entered the course.|
|No, each course tracks and saves your progress so you can exit it at any time and return later to pick up where you left off. Some courses only track up to the lesson level. To avoid losing progress within a lesson, finish any lesson you start prior to exiting.|
|The Learning Portal tracks and reports only the training you complete on the Portal. For your complete training record, contact your agency training coordinator.|
|Sign in, click My Account, change and confirm your information then click Update.|
|It is good practice to always click Sign Out before leaving the computer. This will help to prevent other people from using your account.|
|Contact POST Help Desk support at 1-877-275-5872 (toll free in CA) or 1-916-227-4844. You can also use the "Email Us" link in the Portal.|
|On the Sign In page (first page of the Portal), click the "Forgot your user name or password?" link. Enter your email address and answer the security challenge question correctly and the system will log you in. If you have difficulty, contact POST at 1-877-275-5872 (toll free in CA) or 1-916-227-4844. You can also use the "Contact Us" footer link on the portal.|