Dispatcher Wellness

By California Commission on POST


  • Duration: 2Hrs
  • CPT: 2
  • Created: 3/10/2022

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About This Product

This training program is designed to enhance the ability of California’s Public Safety Dispatchers and their supervisors in recognizing common issues affecting dispatchers’ well-being while identifying meaningful steps toward continued personal and professional wellness. Program segments include a general introduction and definition of wellness, recognizing trauma, the role of personal and organizational leadership in dispatcher wellness, coping and resources, and a special section highlighting a simple breathing exercise useful to those in high-stress professions.

The program uses video scenarios with storylines that dispatchers will find familiar, including a case study of a significant event. Several segments utilize sensitive and very direct scenarios to expose the difficult challenges dispatchers often face when their personal and professional lives seem to run parallel. These combine with subject matter expert commentaries to provide dispatchers and their supervisors with valuable information and resources useful in achieving and maintaining overall health and wellness.

Informational/Individual Viewing: This viewing mode allows an individual trainee or a small group of trainees to view the training video without formal (classroom) facilitation by an instructor. Features the same scenarios and questions or activities as the “Facilitated Group Course” track. Individual viewers may view sample group discussions, followed by comments from subject matter experts that reiterate and reinforce the teaching points. A “Participant’s Guide” document (PDF) is downloadable.

Instructions: Videos do not receive automatic CPT because an agency is required to facilitate discussion of the video prior to submitting an EDI course roster for credit. Only then is course credit for this video recorded in each officer’s or dispatcher's POST Training Profile. After viewing the video, you will see an ”Email Notification” link that will generate a “Verification of Viewing” that you may email to your training manager to let them know you have completed viewing the video and are ready to discuss it.

Support Materials: Dispatcher Wellness Participant’s Guide  |   View the Program Guide

Requires: A minimum Internet speed of 0.450 Mbps (450Kbps).